Q1. Is all art customizable? ?
Ans. Only photo-to-art conversions are customizable. Original artworks must be purchased in their original size and cannot be customized.
Q2. What should I do if my order arrives damaged or if I receive the wrong artwork?
Ans. We take great care to pack your artwork to ensure it reaches you in perfect condition. If your art arrives damaged or incorrect, please email us at sales@glowviaart.com with photos of the damage or wrong item, along with the packaging it came in.
Q3. Do the paintings come signed and with a Certificate of Authenticity?
Ans. This depends on the artist. If the artist provides a signature and a certificate, you will receive them with your purchase.
Q4. Are the paintings hand-painted?
Ans. We offer both original hand-painted artwork and canvas prints. Each painting description specifies whether it is an artist art or a canvas print.
Q5. How are your art prints packaged to ensure they arrive in perfect condition?
Ans. We take extra care in packaging to ensure your art reaches you in perfect condition. Each piece is covered with a protective film or thermal wrap, securely wrapped in bubble wrap, and enclosed in a layer of 3-ply cardboard for superior protection.
Q6. Are your art ready to hang on the wall upon arrival?
Ans. Yes, if you choose canvas or frame option, for your convenience, our framed art and stretched canvase come with pre-installed hanging hardware.
Q7. Are there additional charges for shipping?
Ans. No, we offer free shipping to any address across India. For international orders, we offer custom shipping options upon request. If you’re outside India and would like your art shipped to your country, please email us at sales@glowviaart.com.
Q8. Can I trust you with my online purchase and credit/debit card details?
Ans. Yes, we ensure secure transactions and protect your personal information. We accept various payment methods, including credit/debit cards, net banking, UPI, PhonePe, and digital wallets.
Q9. How can I track my order after making a purchase?
Ans. Once your order is shipped, you will receive a tracking link from our shipping partner to monitor its status.
Q10. How can I contact you?
Ans. You can email us or WhatsApp us at 9899688447. Please explore further information on our contact page for additional details.
Shipping & Return
Shipping & Packaging
At Glowvia Art, we prioritize the safe delivery of our products (wallpapers, blinds Canvas, photo frame, door
mural, Painting etc. Each wallpaper is meticulously rolled in thick bubble wrap and then securely packaged in
hard tube boxes and Each Canvas, Blinds & photo frames are securely wrapped in bubble wrap/thermocol sheets and
packed in hard corrugated boxes, ensuring it arrives in perfect condition.
Shipping
Shipping within India typically takes 7-10 days. Deliveries within Delhi, Haryana, Uttar Pradesh, Rajasthan and
Punjab usually arrive in 5-7 days.
Order Cancellation
For order cancellation, please chat with us on WhatsApp. Orders can be canceled any time before they are
dispatched without any extra costs. Customers must contact us within 24 hours for cancellation. No cancellation
will be accepted beyond that period. For further details check our cancellation policy.
Easy Return Policy
If you are not satisfied with your purchase, you can return it within 7 days of delivery. Please email us
within this period. Products should be returned in their original packaging with all original tags, barcodes,
labels, user manuals, warranty cards, and invoices intact. For full details check our return policy.