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Frequently Asked Questions

Wallpaper Rolls

The standard size for a single roll of wallpaper is approximately 53 cm X 10m (57 sq ft). However, dimensions may vary depending on the manufacturer. Before placing an order, ensure you check the size specifications provided.

Easily calculate the required amount of wallpaper using our website. Input your wall dimensions in feet or inches, and it will display the number of wallpaper rolls needed. For instance, if your wall measures 10 ft in height and 10 ft in length, totaling 100 sq ft, and each wallpaper roll covers 57 sq ft on average, you would require approximately two rolls to cover the entire wall. Please note, this estimation may vary depending on factors like wall condition and room dimensions.

Yes, we offer refunds on wallpaper rolls only if it is on original seal packing and we also provide exchanges for incorrect or defective orders.

Yes, once we ship your order, we will send you a tracking number. You can visit our shipping partner’s website and use the tracking number to follow the progress of your order.

Yes, we ensure secure transactions and protect your personal information.

You can email us or WhatsApp us at 9899688447. Please explore further information on our contact page for additional details.

Wall Murals

No, our customized wallpapers are designed for flat surface walls to ensure a perfect finish.

Yes, we accept orders starting from a minimum of 40 sq ft for customized wallpapers.

Not to worry! You can easily customize the size to suit your needs by following these steps: ● Select your desired wallpaper design on our website. ● Choose the custom size option. ● Input the required height and width. ● Crop the original image as per your preference. ● Preview the customized image before confirming your order. ● If adjustments are needed, you can resize the image accordingly before finalizing the order.

Certainly! You can clean your wallpaper using a damp sponge dipped in a mild soapy detergent solution and water. Avoid using harsh chemical-based detergents or excessive scrubbing.

We offer an exchange policy for defective or incorrect orders. If your order falls under this category, we will promptly resend a fresh order to your address.

Unfortunately, we do not accept returns for delivered wallpapers due to customization according to client preferences. Please refer to our Return Policy for further details.

If you receive damaged or tampered packaging, please do not accept the order and notify us immediately. For incorrect or mismatched orders, inform our customer care within 24 hours of receipt along with photo-proof. You'll need to return the original packaging within 5 working days, bearing the shipping costs.

No, we do not offer refunds on customized wallpapers. However, we provide exchanges for incorrect or defective orders.

Using images from the internet may not meet quality standards and could involve copyright issues. It's advisable to avoid this route and opt for our curated designs.

We provide quotes based on the square footage of the wallpaper required. Simply provide us with the dimensions in feet or inches, and we'll calculate the price accordingly.

Additional Queries for Wallpaper Roll & Wall Mural

Our wall murals are primarily designed for indoor use and should not be constantly exposed to moisture or wetness.

Orders are typically processed and dispatched within 3 working days from the date of placement. Shipment may take up to 5 or more working days after dispatch.

Our wallpapers are designed to last for more than 10 years with proper maintenance and care, ensuring they remain in pristine condition.

While we cannot guarantee the condition of your wall surface post-removal, proper application should minimize any potential damage.

Yes, we offer installation services at a reasonable price within 48 hours for Delhi NCR. Installation services for other regions will be available soon.

No, we offer free shipping to any address across India.

Window Blind

Select art or a photo from our gallery, choose the material type, input your blind sizes, calculate the price, and click the add to cart button.

Yes, you can purchase a sample by clicking “Buy Sample Paper” or contact us via email or WhatsApp to order a sample paper kit.

Door Mural

Select art or a photo from our gallery, choose the material type, enter your door dimensions (width x height), calculate the price, and click the add to cart button.

Unfortunately, we do not accept returns for delivered door mural due to customization according to client preferences. Please refer to our Return Policy for further details.

Canvas & Frame

If you have a photo, upload it. If not, select art or a photo from our gallery. Choose the product type (Print only, Stretched canvas, Canvas + floating frame, Framed print), select the material type (canvas or fine art paper), choose the size (vertical, horizontal, square), select the frame type, calculate the price, and click the add to cart button.

Image resolution should be 300 to 600 dpi for the best printing quality. We accept the following file types: .jpeg, .jpg, .tif, .tiff, and PDF.

● Cropping: Our site offers cropping to fit the chosen aspect ratio. ● New Size/Image: Ideally, find the size that perfectly fits your image or vice versa. ● Squashing/Stretching: We do not offer this option as it can distort the image and cause pixelation.

We offer professional review services for INR 750, which include: ● Examination of image quality ● Adjustment of brightness, contrast, and sharpness ● Personalized assessment sent via email ● Image retouching services

We provide complimentary color conversion services to either black and white or sepia tones. Upload your image and contact us via WhatsApp for conversion. After your approval, we will print and send it.

● Address Changes: Update the shipping address anytime before your order ships. If it has already shipped, you may update your address with UPS My Choice services. ● Order Changes: Contact us within 2 hours of placing your order to make any changes. ● Order Cancellation: Contact customer support before your order ships to cancel it.

Yes, for orders of more than twenty canvases, please email us at sales@glowviaart.com with details about the size, quantity, and delivery timeframe.

Yes, we offer on-demand printing services for photographers, artists, and entrepreneurs. Contact us to learn more about it.

Original Art / Handmade Paintings

Yes, you can upload your photo and choose from formats like pencil art, watercolor art, acrylic art, or oil painting. Our artists will create a custom art piece for you, available with or without a frame, and ship it to your doorstep.

Yes, we offer gift-wrapping services and can include a personalized message card. We will pack it as a gift and send it on your behalf.

Only photo-to-art conversions are customizable. Original artworks must be purchased in their original size and cannot be customized.

COD is available only for unframed art priced below ₹10,000. Each painting image will indicate whether COD is an option.

This depends on the artist. If the artist provides a signature and a certificate, you will receive them with your purchase.

We offer both original hand-painted artwork and prints. If you prefer an original painting but it’s beyond your budget, you can opt for a print. Each painting description specifies whether it is an original or a print.

Artists can email us at sales@glowviaart.com. We'll delve into the details during our conversation with you.

No, we do not charge any registration fees. Marketing activities, painting displays, and registration are free services provided by GlowVia Art.

We take great care to pack your artwork to ensure it reaches you in perfect condition. If your art arrives damaged or incorrect, please email us at sales@glowviaart.com with photos of the damage or wrong item, along with the packaging it came in.