Q1. How can I order a canvas or frame?
Ans. If you have a photo, upload it. If not, select art or a photo from our gallery. Choose the product type (Print only, Stretched canvas, Canvas + floating frame, Framed print), select the material type (canvas or fine art paper), choose the size (vertical, horizontal, square), select the frame type, calculate the price, and click the add to cart button.
Q2. What’s the difference between framed art prints and framed posters?
Ans. Art prints are high-quality reproductions of artworks, framed specifically for you. Framed posters, on the other hand, are typically standard posters placed in a frame.
Q3. How are your art prints packaged to ensure they arrive in perfect condition?
Ans. We take extra care in packaging to ensure your art print reaches you in perfect condition. Each piece is covered with a protective film or thermal wrap, securely wrapped in bubble wrap, and enclosed in a layer of 3-ply cardboard for superior protection.
Q4. Are your art prints ready to hang on the wall upon arrival?
Ans. Yes, for your convenience, our framed art prints and stretched canvases come with pre-installed hanging hardware.
Q5. Do you offer gift-wrapping and personalized notes for art print orders?
Ans. Although we don't currently offer gift-wrapping, we can include personalized notes with your orders. For this service, please reach out to our customer support team via WhatsApp.
Q6. Are there additional charges for shipping?
Ans. No, we offer free shipping to any address across India. For international orders, we offer custom shipping options upon request. If you’re outside India and would like your art shipped to your country, please email us at sales@glowviaart.com.
Q7. Can I trust you with my online purchase and credit/debit card details?
Ans. Yes, we ensure secure transactions and protect your personal information.
Q8. What is the best type of image or file to use?
Ans. Image resolution should be 300 to 600 dpi for the best printing quality. We accept the following file types: .jpeg, .jpg, .tif, .tiff, and PDF.
Q9. What payment methods do you accept?
Ans. We accept various payment methods, including credit/debit cards, net banking, UPI, PhonePe, and digital wallets.
Q10. How can I track my order after making a purchase?
Ans. Once your order is shipped, you will receive a tracking link from our shipping partner to monitor its status.
Q11. How can I contact you?
Ans. You can email us or WhatsApp us at 9899688447. Please explore further information on our contact page for additional details.
Shipping & Return
Shipping & Packaging
At Glowvia Art, we prioritize the safe delivery of our products (wallpapers, blinds Canvas, photo frame, door
mural, Painting etc. Each wallpaper is meticulously rolled in thick bubble wrap and then securely packaged in
hard tube boxes and Each Canvas, Blinds & photo frames are securely wrapped in bubble wrap/thermocol sheets and
packed in hard corrugated boxes, ensuring it arrives in perfect condition.
Shipping
Shipping within India typically takes 7-10 days. Deliveries within Delhi, Haryana, Uttar Pradesh, Rajasthan and
Punjab usually arrive in 5-7 days.
Order Cancellation
For order cancellation, please chat with us on WhatsApp. Orders can be canceled any time before they are
dispatched without any extra costs. Customers must contact us within 24 hours for cancellation. No cancellation
will be accepted beyond that period. For further details check our cancellation policy.
Easy Return Policy
If you are not satisfied with your purchase, you can return it within 7 days of delivery. Please email us
within this period. Products should be returned in their original packaging with all original tags, barcodes,
labels, user manuals, warranty cards, and invoices intact. For full details check our return policy.